SWITCH
Price comparison websites mean it’s so much easier to check online to see if they still have the best company for their desired services.
WHAT DETERMINES THE CHOICE?
But what really decides who the customer places their business with? The price? The offer? Plus perhaps something else. In practice, positive emotions towards a brand have more influence on consumer loyalty than just price.
POSITIVE EMOTIONS
How do you stimulate those emotions? Plan additional contact moments by surprising your customers with “rewards” for their loyalty and trust. Let them choose from our “FUN” products and we (or you) can make sure this is delivered to their home. Repeat at unexpected times. This will contribute to greater customer satisfaction and loyalty.
We are happy to advise you how to handle this!